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Last Updated: October 2024

Document and Content Management

The Document & Content Management domain is structured across the three dimensions of Plan, Implement, and Operate, and includes five controls and twenty-four specifications, with some specifications divided into two or more specifications depending on the capability: Foundational, Advanced, or  Very Advanced. Document and content management is focused on ensuring the efficient handling of information assets within an organization. This domain includes defining the various levels of priority across different information assets, workflow priorities, the tools needed to manage information assets, and how to manage documents throughout their entire lifecycle from creation, storage, access, retrieval, retention, versioning, backup, through to final disposition or archival. This comprehensive approach helps organizations maintain control over their information assets while enhancing operational efficiency.

Develop and publish a Document and Content Management Policy, in coordination with the relevant entities, to ensure secured and standardized handling and management of its documents, covering the entire lifecycle of documents and content. The Policy shall be aligned to the structure suggested in the National Data Standards and the statements provisioned in this policy.

Establish a Document and Content Management program guided by document prioritization, resulting in a detailed Document and Content Management plan with focus on enabling document and content catalog for digitized documents for information extraction. The program shall also be responsible for managing the Document and Content Management Policy.

Commit to working towards a fully digital government aiming to significantly reduce and eventually eliminate the use non digital methods in its operations, in alignment with the IT and Digital services cluster strategic objectives as defined in NDS3.0.

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Document and Content Management

The National Document and Content Management Guidelines provides guidelines for managing the full lifecycle of documents and content, from creation to disposal, ensuring alignment with the National Data Standards. It ensures effective governance, security, and accessibility of information assets.

Key Components of the Document and Content Management

Document & Content Management Policy

  • Document & Content Management Policy Creation
  • Document & Content Management Policy Publication

Document & Content Management Planning

  • Document & Content Management Plan

Document & Content Management Assessment & Design

  • Inventory Assessment
  • Document Prioritization
  • Workflow Prioritization
  • Information Architecture

Document & Content Management Implementation

  • Document & Content Management Tool Implementation
  • Records & Content Capture
  • Versioning & Control
  • Backup & Recovery
  • Retention & Disposal
  • Document & Content Metadata
  • Content Publishing & Delivery

Performance Management

  • Document & Content Management KPIs
  • Document & Content Management Monitoring & Reporting
  • Document & Content Management SLAs
  • Document & Content Management Audit
  • QDTI
Contact
(+974) 44958888